Frequently Asked Questions

For your convenience, we’ve provided answers to some of our most-asked customer service related questions below. If you don’t find what you’re looking for here, please click here to contact us.

Question What is the return policy?
AnswerDue to the discreet, sensitive and hygienic nature of the products that are distributed we do not accept returns.

We do have some exceptions listed below:

Manufacturer Defectives (must be reported within 30 days)

  • Place a new web order for defective merchandise
  • Please contact us with the original order # and the customer’s complaint so we may justify the defect.
  • Once we establish defective product we will credit.


  • These orders never made it to their destinations, the address was incorrect or the package did not fit the receptacle.
  • We will inspect these returns and if they are viable for resale we will credit.
  • If products are not viable for resale due to damage from shipping, no credit will be issued as we have to discard the product.
  • Notifications of viable returns will be marked on the website only.
  • USPS Economy service returned or refused orders will be billed to you. We are billed for returns.
  • It is the customers responsibility to reship with the corrected address or credit their customer.
  • If shipment is returned again there will be a 15% restocking fee added.

Wrong Item/Shortages (Must be reported within 48 hours from ROG)

  • If a wrong order or item is received please contact us at with the order # and explain the issue.
  • If there were shortages email with the order# and items that were short by product # or description.
  • Once we investigate the order # we will then credit for product or issue a call tag to have the order returned.
  • We will reship the correct items


  • We are not responsible for orders once they have left our warehouse
  • If there is a tracking #, the order has been put on a skid and has left our building
  • If the order does not make it to its destination, customers are responsible for contacting the carrier and filing claim. Please follow up with our customer service department.

Question What type of shipping services are available?
AnswerWe offer UPS Shipping services including economy, ground, 3 day, 2 day, overnight and international shipping. USPS shipping is also available services include first class, priority, express and international shipping. We offer best rate program which will shop between all services offered to find the best shipping rate available.
Question How do you prepare the packing slip?
AnswerDiscrete Consumer Packaging & Packing Slips – Discrete and generic shipping label & packaging is provided for all customers. This includes bubble protected envelope packaging and unmarked discreet boxes for larger valuable shipment items.
Question When will my order be shipped?
AnswerOur goal is to ship all orders the same day. All orders ship usually within 24 to 48 hours.
Question How do I track my order?
AnswerWhen your order ships, you will receive an email with a link to shipping & tracking information. You can check the status of your package once it’s in transit.
Question Do you ship internationally?
AnswerWe’re sorry, but we do not ship to international destinations at this time.
Question Does Elegant Fashionations keep customer information confidential?
AnswerAll customer information is completely confidential. We never sell, distribute, rent, loan, trade, or otherwise disclose our customer information to anyone.
AnswerNo, sorry. Thanks for stopping by but we’re afraid you’ve gotta go. U.S. and Canadian law requires you to be 18 or older to order from Elegant Fashionations.